Computer Technical Support Certificate of Achievement - Active
Department: Computer Networking & Information Technology
Approval: November 2013
This certificate includes instruction in the support of a typical workplace computer environment including hardware, operating systems, and application programs. Students in this program practice diagnostic troubleshooting, technical and logical problem solving, end-user training, and customer relations skills. Students completing this certificate program will be qualified for entry-level computer technical support, IT and help desk positions.
Learning Outcomes
Upon completion of this program, students will be able to:

Students must complete each course with a grade of "C" or higher.

The minimum time for completion of this certificate is 2 semesters. Completion time will vary based on student preparation and number of classes completed per semester.

Courses Required for the Certificate of Achievement in Computer Technical Support
Course Units
Required courses:
CNIT 100 - Intro to Computers Using PC's 3.00
CNIT 101 - Operating Systems I - Windows 3.00
CNIT 102 - Operating Systems II - Command Line 3.00
CNIT 103 - Computer Hardware 3.00
CNIT 104 - Operating Systems Technologies 3.00
CNIT 105 - IT Customer Support 3.00
CNIT 106 - Introduction to Networks 3.00
Total: 21.00
Choose one of the following courses:
CNIT 197 - Internship and Work Experience 1.00
CNIT 103L - Computer Hardware Lab 1.00
CNIT 105L - Computer Technical Support 1.00
Total: 1.00
Total: 22.00